Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

 

Print Orders (Physical Prints)

If a print has arrived damaged or you are not 100% satisfied with your purchase, please contact us at info@inprimo.ca within 30 days. Include a clear photo of the damage and a description of the issue. We’ll either send a replacement immediately or offer a refund — we’ll work together to find the best solution.

Digital Prints (Downloads)

If you are not satisfied with your digital print purchase, please email us at info@inprimo.ca. We’ll do our best to resolve the issue, and depending on the concern and situation, a refund may be offered. You can always contact us with any refund questions at info@inprimo.ca.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Refundable Items

Unfortunately, we cannot offer refunds on gift cards unless the item has arrived damaged.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or request a refund within 14 days, for any reason and without justification.

Refunds

We will notify you once we’ve reviewed your request and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.Please remember it can take some time for your bank or credit card company to process and post the refund.If more than 15 business days have passed since we’ve approved your refund, please contact us at info@inprimo.ca.cancel or request a refund within 14 days, for any reason and without justification.