Shipping policy
Shipping Policy
This Shipping Policy applies to all purchases made through our website, Inprimo. Our products include both instant digital downloads and printed physical wall art shipped directly to your door. Please read the following information carefully to understand how your items will be delivered.
Digital Downloads
All digital download products are available instantly after purchase. You will receive a link to download your files directly from the checkout page and by email. No physical items will be shipped for digital downloads.
Please ensure that the email address you provide at checkout is correct so you can receive your download link without delay. If you experience any issues accessing your files, please contact us.
Printed & Shipped Physical Prints
We print and ship all physical prints with care. Orders are typically processed within 2–5 business days (Monday–Friday, excluding holidays). Once shipped, you will receive a confirmation email with tracking information.
Estimated delivery times:
Canada: 3 to 9 business days
USA: 4 to 8 business days
International: 6 to 20 business days
These timeframes are approximate and may vary slightly due to customs or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the size of your order. Free shipping may be available on select products or during promotional periods.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping fees may apply to resend the item.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the damaged item and packaging. We’ll work with you to resolve the issue, which may include sending a replacement or issuing a refund.
If your package is marked as delivered but you did not receive it, please contact your local postal carrier first. If they are unable to locate the package, contact us, and we’ll do our best to assist. Please note, we are not responsible for stolen packages once delivery is confirmed.
Customs & Duties (International Orders)
International customers are responsible for any customs, duties, or taxes that may apply to their shipment. We are not liable for delays or additional charges imposed by your country’s customs office.
If you have any questions about your shipment, please contact us at any time.